Market leading new technology
Fast response times and the ability to resolve customer problems quickly and effectively puts BBA Aviation’s engine support teams ahead of the competition.
The F1RST SUPPORT command centre gives us real-time situational awareness of our resources and enables us to adapt on the spot to customer needs. Decisions on resource allocation that used to take hours to ascertain and coordinate can now be handled in seconds – while the customer is on-line or on the telephone.’
ERO’s state of the art F1RST SUPPORT command centre, based at Dallas Airmotive, utilises satellite based tracking to provide real time information on the locations of field service personnel, mobile vehicles and assets including rental engines, tooling and engine stands. F1RST SUPPORT integrates this resource data with status data on field service activities, workshop capacity and availability as well as weather, regional events and flight tracking, enabling ERO managers to optimise scheduling and deliver an ultra-fast and efficient response to customers’ Aircraft on Ground (AOG) needs.
The centre is staffed by highly skilled field service technical personnel who can manage all aspects of a customer’s request on contact. Off site service personnel are electronically connected to the centre meaning the technical expertise of the whole ERO group can be utilised when required. With the new system in place, ERO’s initial response time – from customer call to agreed action plan – is regularly a fraction of that achieved previously.